Mistreatment Advice and is a trading style of takes your privacy seriously and operates a strict privacy policy.

Please note, the term ‘’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website. The term ‘you’ or ‘your’ refers to the user or viewer of our website.

Please read the questions and answers below to learn how collects, uses and protects your information.

What information does collect when I visit the website?

On every occasion that you view the website, collects anonymous usage data about your visit. makes use of cookies; these are small, encrypted files stored by your internet browser on the hard drive of your computer. Cookies are used by for the sole purpose of enabling us to understand our audience and in no way does it identify yourself as an individual. The collection of this data enables us to amend and modify website content to provide a better quality service to our audience.

Cookies can be disabled via your internet browser should you wish to do so; the disablement of cookies will not affect the operation of the website.

What will happen with my personal information and who can access it?

If you choose to submit personal details via one of our online forms, the information which you provide is used for contact purposes only; this information is kept strictly confidential and is never sold, rented or passed on to unconnected third parties.

By submitting your personal information, you consent to passing this on to our specialist panel of law firms and independent medico legal experts via a secure method should your claim be accepted following a free claims assessment. Once your claim is accepted by one of our specialist law firms, your information will be used to contact yourself in relation to the purpose for which you submitted your personal information.

How is my information stored?

The information and data provided to will be kept secure on a server only accessible internally by authorised personnel, and for such a time as is required to contact you. The secure server used to store your personal information and data is protected with security software to ensure confidentiality and protection.

Can I access my information?

Under the Data Protection Act 1988, is required to make available to an individual any personal information or data which we hold about them. If you would like to access information which we may hold about you, please contact us to request this information.

Importantly, if you believe that the information or data that we hold about you is incorrect or incomplete, please contact us to make corrections or amendments.

Does have Terms and Conditions for the website?

For further information regarding and the website which it operates, please click here to read our terms and conditions.

How can I contact

If you have any questions or queries, please feel free to contact via:

0800 222 9800   

Click Here    

79 College Road
HA1 1BD   


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